Tuesday, 21 April 2015

Day 2 - Ding Tai Fung


Up next for the day was our dinner at Ding Tai Fung and we were the mystery shoppers for the branch that we visited.

The cute Legendary Mascot of Ding Tai Fung 
Taipei 101 in far sight

The queue outside Ding Tai Fung in Taiwan is as long as that of Singapore. This shows that the global branding strategies of the Company are successful no matter which Ding Tai Fung outlets we go worldwide.

We were directed to a private room whereby there were sockets for the customers to charge their phones. However, there was no carrier for us to place our bags unlike in Singapore, maybe because the room was quite small. 

The servers serving our tables were very passionate in their service and they served us in wide smiles. They would take note of our tea and helped us to refill every now and then. The dishes were also served consistently to ensure that we did not had the food cold if they were to be served fast.  
Dinner started serving
Xiao Cai Oriental Salad in Special Vinegar Dressing

I feel that I prefer the taste of Xiao Cai back in Singapore as it caters more to me. But still, Taiwan's version tasted good too!


A few of our dishes
Xiao Long Baos
Fellow Mates
When I went to the restroom, the cleaner auntie told me to be careful of my steps as she was afraid of me slipping due to her cleaning of the floor. I was so touched by her gesture that I commended her and she thanked me back. 

Long Queue outside Ding Tai Fung at night
For the past 2 days in Taiwan, I truly appreciated how friendly and passionate the Taiwanese are in terms of their service no matter which industry they are working in. This is something that the service staff in my Company can work towards to.




1 comment:

  1. Hello again Michelle....I'm picking up on your closing comment in this post: With what you experienced at DTF as an inspiration, I encourage you to think through workable action plans that can be easily and painlessly executed within your own team....& you'll soon find that positive mindsets are very infectious....加油!

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